Exchanges & Returns
Your satisfaction important to us, If your ring doesn't fit as expected or if you are not entirely pleased with your purchase, we are here to assist you.
Exchange:
- We are happy to exchange your ring for a different size or style within two weeks of delivery.
- Contact us via email at carbondistrictpdx@gmail.com, including your name and order number. Briefly explain the changes you need and we will get back to you ASAP.
- After discussing your needs with us, we will have you mail the ring back to us, along with a note containing your name, order number, and a brief summary of our conversation. Ensure to include padding for protection during shipping.
Alteration:
- If you'd like a specific adjustment to your ring, but don't believe you need to exchange for a new ring, contact us via email at carbondistrictpdx@gmail.com, including your name and order number. We can discuss your requirements and guide you through the alteration process.
Return:
- If you decide that a return is the best option within two weeks from the delivery date, email us at carbondistrictpdx@gmail.com, ensuring you include your name and order number.
- After our brief discussion, send the ring back to us, enclosed with a note containing your name and a summary of our conversation. Provide padding in a bubble mailer or small box for protection.
- We can only refund rings that are returned safely and in like-new condition.
Mailing Address:
Carbon District
307 Sargent St,
Ridgefield, WA 98642
United States
We are committed to making your experience enjoyable and hassle-free. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is our priority.