Exchanges & Returns
Your satisfaction is our top priority. If your ring doesn't fit as expected or if you are not entirely pleased with your purchase, we are here to assist you.
Exchange:
- We are happy to exchange your ring for a different size or style within two weeks of delivery.
- Contact us via email at carbondistrictpdx@gmail.com, including your name and order number. Briefly explain the changes you need and we will get back to you ASAP.
- After discussing your needs with us, we will have you mail the ring back to us, along with a note containing your name, order number, and a brief summary of our conversation. Ensure to include padding for protection during shipping.
Alteration:
- If you'd like a specific adjustment to your ring, but don't believe you need to exchange for a new ring, contact us via email at carbondistrictpdx@gmail.com, including your name and order number. We can discuss your requirements and guide you through the alteration process.
Return:
- If you decide that a return is the best option within two weeks from the delivery date, email us at carbondistrictpdx@gmail.com, ensuring you include your name and order number.
- After our brief discussion, send the ring back to us, enclosed with a note containing your name and a summary of our conversation. Provide padding in a bubble mailer or small box for protection.
- We can only refund rings that are returned safely and in like-new condition.
Mailing Address:
Carbon District
307 Sargent St,
Ridgefield, WA 98642
United States
We are committed to making your experience enjoyable and hassle-free. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is our priority. Contact us at carbondistrictpdx@gmail.com.